EMC Leaps To IT as a Service: Redefining the Organizational Model

In redefining our IT organization at EMC, we brought in consultants to bridge the old IT world with the new, devised a fresh strategy and workstreams to execute on our roadmap, and used added insights about our customers to define wins for IT.  We still were struggling with several organizational components; we had not taken the leap fully into a services-based organizational structure.  We had to address how teams worked together.  Each group had its own goals and objectives, and what was important to our end customer was too often getting lost in the “interlock.”

Read the source article at EMC IT’s Journey to the Private Cloud

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